Archive for August, 2006
Tuesday, August 22nd, 2006
The perfectly informed customer…
If the phrase “perfectly informed customer” is new to you, or you are wondering how the web has been critical to this development, then look no further than Farecast for a classic example. It’s a new company that predicts whether airfares are about to go up or down, but at the moment only works in [...]
No Comments » - Posted in Innovations by Roger Dennis
Tuesday, August 22nd, 2006
How do banks keep customers?
With the advent of new parking meters in my home city, one of the last bastions of cash has gone. I can now pay for parking by using my credit card or by text message. The slow but inescapable death of cash has been coming for a while, especially in New Zealand where debit card [...]
4 Comments » - Posted in Innovations by Roger Dennis
Sunday, August 13th, 2006
Crowdsourcing – an example from Japan
Following on from the HBS article (see this post) which makes the point that for crowdsourcing to really work, the cost of development must be in reach of a single user, comes this example from Japan. In Japan there’s an interesting trend in bookstores which give away from book jackets from colourful display stands. The [...]
No Comments » - Posted in Innovation PROCESSES by Roger Dennis
Tuesday, August 1st, 2006
Mobiles phones are a victim of complexity
From the consistently thought provoking blog Putting People First comes this gob-smacking statistic : “63% of mobile devices returned [for repair] are in perfect working order” While not reknowned for being an innovator, Vodafone has certainly started to address this when it introduced ‘simple’ handsets. Although aimed at older users (read : Silver Surfers) it’s [...]
